Customer satisfaction is our #1 goal! HONEY B HAIR offers a 30-Day Return guarantee.

If you are not satisfied with your purchase, please feel free to contact us for returns, refunds, cancellations and exchanges.

Applying Returns and Refunds

1. If you believe you have received a defective or incorrect item, please report the issue via e-mail within 30 days upon receipt. Detailed descriptions, pictures, and/or videos should be included with your documentation. Submit to: [email protected] to expedite the return/refund process.

2. Our customer service team will respond to you within 24 - 48 hours (Operating Hours).

3. If you need to return merchandise, please return via our instructions and send us proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will contact you and process an exchange or a refund within 24 - 48 business operating hours.

Return

1. Please be aware that we DO NOT provide shipping labels.

2. Please return your package(s) via USPS Flat Rate shipping with a tracking number for convenience, as we are not responsible for loss of packages or stolen packages. We will not issue return credit without proof of receipt and delivery. You may be responsible for covering shipping costs for return items and shipping charges must be prepaid.

Refund

1. Refunds will be processed and automatically returned to the original method of payment in 5 - 7 business working days.

2. If the return is due to the buyer's responsibilities (such as don't like/want, ordering wrong products/sizes), we may remove approx. $25 from your refund as restocking/handling fee.

3. The $25 fee may also be charged on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.

Returnable Items

1. Items must be unworn, unwashed, uncut and un-styled, not limited to (stains from makeup, deodorant, or wear) Items must be in original attached packaging.

2. All incorrect items returned (listed above) will be discarded upon receipt. We reserve the rights to solely define, limit, refuse, and/or reject returns from customers at any time due to:

1) With an irregular or excessive return history, or involving worn, altered, laundered, damaged or missing items, etc.

2)  Potential fraudulent or criminal activity.

In these situations, our legal team will contact you to discuss the matter and work with you to either resolve the issue or determine if it will be a refusal of service going forward. While it is not our intent to reject a customer, we must ensure safe and fair practices to all of our clients globally.

Cancel

Cancellations and changes are permitted prior to orders being packaged. (2 hours upon payment).

Please feel free to contact us at [email protected] for assistance. We will do our very best to assist you. Honey B Hair reserve the right(s) of final interpretation for all the policies referenced.